Helpline Support Specialist

Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.

Construo is a vibrant online community platform dedicated to connecting construction professionals, fostering collaboration, and providing valuable resources. Our commitment to exceptional user experiences extends to offering reliable helpline services to support our community members.

Position Overview:

We are in search of a compassionate and dedicated Remote Helpline Support Specialist to join Construo. This role involves providing empathetic assistance, guidance, and resources to our community members seeking support or information within the construction industry. The ideal candidate will exhibit patience, understanding, and proficiency in remote support methodologies.

Responsibilities:

• Respond promptly and compassionately to community members seeking construction-related assistance through our helpline via phone, email, or chat
• Offer guidance, resources, and solutions to inquiries about construction practices, industry trends, platform navigation, or technical issues
• Assess the urgency and nature of each inquiry, escalating critical cases to the relevant departments or resources within Construo
• Uphold strict confidentiality and data security protocols when handling sensitive information
• Maintain detailed records of helpline interactions, actions taken, and follow-up procedures
• Collaborate with team members to enhance helpline procedures and contribute insights for improved user support experiences

Requirements:

• Proven experience in customer service or support roles, preferably in online platforms, technical helplines, or construction-related industries
• Exceptional communication skills, with the ability to simplify complex construction concepts for diverse audience comprehension
• Strong empathy, patience, and active listening skills to effectively assist community members seeking construction-related help
• Familiarity with construction practices, industry terminology, or online community platforms
• Proficiency in using helpline software, CRM systems, or similar tools
• Flexibility to work in shifts, including evenings, weekends, and holidays as needed

Preferred Qualifications:

• Knowledge of online community management or forum moderation
• Certification or training in construction-related fields or customer support
• Multilingual abilities to cater to the diverse needs of our community members

Benefits:

• Competitive compensation package
• Remote work
• Generous paid time off and holidays
• Continuous training and professional development opportunities

Suppose you are passionate about the construction industry, possess strong communication skills, and are dedicated to providing exceptional support to our community members. In that case, we invite you to apply and contribute to Construo’s mission of fostering a vibrant and supportive online platform for construction professionals!

Due to the high volume of candidates applying for this role, If you do not hear back from us within two weeks we regret to inform you that in this case, your application was not successful.