Technical Writer

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world’s largest enterprises. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 270 million B2B contacts, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. Apollo.io is growing rapidly, with 900% revenue growth since 2021, and is looking for world-class talent to keep building with us.

About The Role:

We are seeking a talented and experienced Technical Writer to join our dynamic product education team at Apollo.io. In this role, you will play a vital part in enhancing our customers’ onboarding and education experience by creating exceptional knowledge base content.

If you have a passion for writing, a knack for simplifying complex concepts, and a strong background in product-led SaaS companies, we would love to hear from you.

Requirements:

• 2-3 years experience at a product-led (self-serve) SaaS company in a technical writer or customer onboarding/education role
• Extraordinary writing ability with a portfolio that demonstrates skill across a variety of mediums, including; self-help/knowledge base content, how-to articles, videos, and narrative work (preferred)
• Capable project management skills; you will have many competing priorities and deadlines and must be able to manage your time well
• Excellent cross-functional collaboration

Responsibilities:

• Supporting product releases within your assigned product lanes by creating and editing high-quality, concise, and accurate knowledge base documentation
• Maintaining, editing, and monitoring knowledge base content for existing features within your assigned product lanes
• Working with cross-functional partners incl. product managers, eng, support, legal, and customer success to maintain KB excellence, uplevel our documentation, address the backlog, reduce knowledge gaps, and add use-case and persona-based tracks into our knowledge base

Outcomes:

• Knowledge base coverage for all P0 and P1 features in your product lanes within 24 hours of GA release
• Increase self-serve resolution rates
• Reduce # tickets resolved by human support

What You’ll Love About Apollo:

Besides the great compensation package and culture that thrives in openness and excellence, we invest tremendous effort into developing our remote employees’ careers. The team embraces that we have a sole purpose: to help customers maximize their full revenue potential on the Apollo platform. This mindset opens us up to a lot of creative approaches to making customers successful at scale. You’ll be a significant part of a lean, remote team, empowered to really own your role as a proactive educator. We’re very collaborative at Apollo, so you’ll be able to lean on your teammates, even in adjacent departments, to help you achieve lofty goals. You’ll be supported and encouraged to experiment and take educated risks that lead to big wins. And, you’ll have a whole team remotely by your side to help you do it!