Technical Writer

MixMode is the leader in delivering generative AI cybersecurity solutions at scale. MixMode offers a patented, self-supervised learning Platform designed to detect known and unknown threats in real-time across cloud, hybrid, or on-premise environments. The MixMode Platform can be deployed seamlessly in minutes, adapting to the specific dynamics of an individual network without requiring rules, training, or tuning by security operators. The result is a truly autonomous threat detection platform that dramatically enhances the efficiency of SOC teams and delivers tangible business outcomes in days. Large enterprises with big data environments, including global entities in financial services, fortune 1K commercial enterprises, critical infrastructure, and government sectors, trust MixMode to protect their most critical assets. Backed by PSG and Entrada Ventures, the company is headquartered in Santa Barbara, CA. Learn more at www.mixmode.ai.

Job Summary:

MixMode.ai is looking for a part-time talented technical writer with a passion for completing technical writing and technical projects in an efficient manner. This individual is a results-oriented individual who is energized by working in a fast-paced, startup environment. They will own all assigned technical writing projects all the way through to completion, working under the direction of sales operations to establish timeline and goals, pulling in resources from across the company and managing challenges and obstacles along the way. They will work on a variety of projects simultaneously so must be proficient in juggling responsibilities and multi-tasking, excel in communication and exude a rallying spirit to motivate participants to the end. This person will interact with sales, operations, product and engineering.

Responsibilities:

• Complete various technical writing projects as prioritized by your supervisor.
• Create and deliver technical documentation for product installment and upgrades.
• Deliver clear and comprehensive technical briefs to be used for internal and external processes.
• Contribute to other projects as a technical resource, as needed.
• Prioritize a variety of projects and work within timelines given by their supervisor.

Qualifications:

• Technical writing experience
• Demonstrated experience in writing deployment/install instructions, technical FAQs, technical user guides.
• Technical software experience, in cyber preferred
• Demonstrated ability to work cross functionally
• Proficiency in using Jira and Confluence

Other things we’d love to see:

• Can-do attitude
• Willingness to step in and fill gaps in multiple projects and departments

This is a newly created part-time position (20-25hrs/wk) and we are open to hiring great talent who may have qualifications above or below those specifically listed in this job description. Pursuant to California law, we must display the pay range for this job. Since we are willing to hire within a broad spectrum of qualifications, we also reflect a broad pay range. The base hourly range that we are targeting for this position is $40-$60/hr, though we can adjust based on individual qualifications. Individual salary is determined by qualifications, role, level, and location.

MixMode provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Disability and Reasonable Accommodations | E-Verify | Right to Work

Please note: MixMode does not accept unsolicited resumes from recruiters or employment agencies. In the event of a recruiter or agency submitting a resume or candidate without a signed agreement being in place, we explicitly reserve the right to pursue and hire such candidates without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of MixMode.

Compensation and benefits are competitive based on industry standards. Benefits for full-time team members include:

• Remote-First Work Culture
• Healthcare (Medical, Dental, Vision)
• Basic & Voluntary Life and AD&D
• Flexible Spending Account (FSA)
• 401(k) with Employer Match
• Paid Holidays & Flexible Paid Time Off (PTO)
• Employee Assistance Program (EAP)

MixMode provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Disability and Reasonable Accommodations | E-Verify | Right to Work

Please note: MixMode does not accept unsolicited resumes from recruiters or employment agencies. In the event of a recruiter or agency submitting a resume or candidate without a signed agreement being in place, we explicitly reserve the right to pursue and hire such candidates without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of MixMode.