Senior Manager, Solutions Architect

Who are we?
Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.

We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what’s best for our customers.

Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is the one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products.

Join us on our mission and shape the future!

Why this role?

Cohere seeks a talented Senior Manager, Solutions Architect, to join our pre-sales engineering team!

In this exciting role, you will lead, coach and mentor our fast growing team of Solutions Architects. Our Solutions Architect team is a very strong customer facing technical team with extensive knowledge and experience in Data and AI technologies, dedicated to offering cutting-edge AI technology solutions to our clients. You will play a crucial role in leading the team’s efforts; ensuring we provide the best solutions and guidance to our customers. As a Senior Manager, Solutions Architect, you will:
Lead and grow a skilled group of senior level Solution Architects, providing ongoing support and ensuring their technical expertise shines during customer engagements.
Collaborate closely with Account Management, Business Development and other/technical teams to strategize and tailor our approaches to meet customer requirements.
Act as the technical sponsor and advisor for our customers, developing strong relationships with their executive and management teams throughout the sales lifecycle.
Gain a deep understanding of market trends and customer challenges to influence Cohere’s product roadmaps and solutions.
Investigate and address any technical obstacles related to deployment, data, or workflow, and provide clear scoping for solutions.
Become an expert on Cohere’s technology, features, and solutions & effectively communicate our value proposition to both senior level business and technical audiences.
Roll up your sleeves and contribute where necessary while mentoring and developing the Solutions Architect team. Support efforts to expand the team & hire top talent. This career growth opportunity may be a good match for you if you have:
7+ years of leadership experience in pre-sales (managing a team of direct reports) and 10+ years of experience in a customer-facing technical pre/post-sales Solutions Architect or Sales Engineer role.
Experience in a fast-scaling startup or a combination of startup and established company environments is preferred.
A proven track record of delivering AI, ML, and NLP solutions to clients in various industries.
Proficiency in cloud-native solutions and experience driving GTM motions.
Strong people leadership skills along with proven experience managing and mentoring a driven and highly technical pre-sales team in a high performance environment.
Fundamental knowledge of Machine Learning, AI, NLP, and Large Language Models (LLMs).Hands-on experience with Python, Jupyter Notebooks, and version control/Git.
Excellent communication and relationship building skills. If some of the above doesn’t line up perfectly with your experience, we still encourage you to apply! If you consider yourself a thoughtful worker, a lifelong learner, and a kind and playful team member, Cohere is the place for you.

We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.

Our Perks:
An open and inclusive culture and work environment
‍ Work closely with a team on the cutting edge of AI research
Free daily lunch
Full health and dental benefits, including a separate budget to take care of your mental health
Personal enrichment benefits towards arts and culture, fitness and well-being
Remote-flexible, offices in Toronto, New York, San Francisco and London and coworking stipends
✈️ Paid vacation