Project Manager

Marigold helps brands foster customer relationships through the science and art of connection. Marigold Relationship Marketing is a suite of world-class martech solutions that help marketers create long term customer love and loyalty. Marigold’s products address the Messaging, Loyalty and Experiences marketing offerings, to a customer base that is categorized in three segments: Enterprise, Professional and Commercial. Marigold provides the most comprehensive set of use cases for Marketers at any level. Headquartered in Nashville, TN, Marigold has offices globally across the United States, Europe, Australia, New Zealand, South America and Central America, as well as in Japan.

The Project Manager (PM) will be responsible for overseeing and delivering successful client facing projects within defined timelines, budgets and quality standards. The PM will own all aspects of the project delivery cycle from initiation to close out, requiring coordination of all resources, stakeholder management and effective communication. Candidates will demonstrate competent leadership skills and a strong drive for completion of projects. You will have excellent organizational skills and a proven track record in managing multiple projects of varying scale and complexity.

Responsibilities:

• Project Planning and Execution; develop comprehensive plans, including objectives, timelines, budgets and resource requirements to deliver the contracted scope.
• Coordinate project activities, ensuring adherence to project milestones and deliverables.
• Monitor and track progress, identifying and addressing any issues or risks that may impact project success.
• Conduct regular project status meetings, providing updates to internal and external stakeholders, addressing any concerns that are raised.
• Define and lead the cross functional project teams, assigning tasks and responsibilities based on a defined RACI matrix.
• Create clear work packages and assignments in support of contracted scope, ensuring that budget, quality and schedule are adhered to, creating a culture of accountability and ownership.
• Promote a culture of accountability and continuous improvement within the project team.
• Identify and engage project stakeholders, establishing clear communication channels and managing expectations.
• Identify and assess project risks, developing mitigation strategies and contingency plans.
• Proactively manage changes to project scope, timelines, and resources, ensuring proper documentation and communication.
• Monitor and control project budgets, identifying cost saving opportunities and implementing appropriate measures.
• Provide clear and accurate resource and revenue forecasting for all project activity.
• Collaborate with the Program Director, Global Resource Manager and resource owners to ensure the most appropriate skills and experiences are made available to the project.
• Ensure project deliverables meet defined quality standards and client requirements.
• Ensure the contracted project scope is delivered, and that the project team are fully aware of what is expected of them in service of this.

Success Measures:

• Timely and successful delivery of projects within allocated budgets.
• High stakeholder satisfaction, demonstrated through feedback, positive relationships and customer referenceability.
• Effective utilization of project resources and adherence to project plans.
• Proactive identification and mitigation of project risks and issues.
• Forecast and planning accuracy for resource scheduling, revenues and budget consumption.
• Adherence to project governance and controls, demonstrating clear use of all standards, templates and processes.

Requirements:

• Proven experience (10+ years) as a Project Manager, in a software based consultancy (SaaS and Martech experience is beneficial).
• Strong knowledge of project management methodologies, tools, and techniques.
• SaaS Software Expertise: Strong understanding of SaaS software delivery processes, project lifecycle, and related resource requirements.
• Excellent leadership and interpersonal skills, with the ability to build and motivate high-performing teams.
• Exceptional communication skills, both verbal and written, with the ability to effectively convey complex information to diverse stakeholders.
• Strong analytical and problem-solving abilities, with a focus on attention to detail.
• Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Proficiency in project management software and tools. Previous experience of PSA tools such as OpenAir, Forecast and Jira are beneficial.
• Project Management Professional (PMP) or Prince2 certification (or equivalent) is expected.
• Experience with Agile or Scrum methodologies.