Post-Close Loan Processor

Come help us change residential real estate investing for the better!

Backflip is a venture-backed real estate FinTech company that supports entrepreneurs to acquire and renovate single family homes, thereby reinvigorating the housing supply and their local communities. The company offers purpose-built technology and capital products to source, analyze and finance residential real estate investments. Backflip is an all-in-one platform providing entrepreneurs with the technology, data, and financing strategies that allows them to scale their businesses.

Backflip is seeking a Loan Processor (Post-Close) to join our Post-Close Experience Team to ensure Backflip delivers a best-in-class Member experience. As an early hire, this individual will play a critical role in ensuring Backflip has an industry leading Member Success function that is designed to scale. This hire will play a key role in ensuring Backflip’s culture continues to be enlivened in the operation.

This is a rare opportunity to get in on the ground floor (~60 person team) working directly with executives in a fast-paced and well-capitalized startup (Series A).

All Backflip positions are remote (US based). Like the people we serve, we believe being free to create wherever you’re most inspired is one of life’s greatest joys. It’s better for individuals, for the community, and for fostering great work to emerge. With our work-from-anywhere approach, Backflip brings together a diverse team of individuals, with passions for innovation, art, coding, AI, data, finance, film, real estate, the environment, learning and teaching. Together, we’re moving fast. This candidate will champion Backflip’s culture & Core Values:
Raise the standard of what is possible
Embrace being the novice to become the master
Work only with those who want the best for us
Communicate quickly, naturally and with radical candor
Test new things to invent and challenge the status quo
Today, nay now! Primary Responsibilities
Proactively manage the post-close pipeline to ensure each Member feels valued, empowered, and is set up for success
Process rehab draws utilizing our software platform, including coordinating progress inspections and serving as the Member point of contact
Manage a loan payoff pipeline by tracking requests and facilitating the preparation of payoff statements in a timely manner
Process loan extension requests in collaboration with Backflip’s Asset Management team
Communicate proactively with Members to get ahead of issues and protect Backflip’s loan performance track record
Effectively handle Member escalations, as applicable
Provide each Member with a welcome call upon their loan closing
Uphold communication SLA’s; ensure borrowers receive timely responses
Work with the broader team to develop opportunities to engage Members with Community and Product
Support Backflip’s Capital Markets team to complete related processing tasks and resolve investor conditions

This role will evolve as the company grows; there will be various tasks that fall outside of the responsibilities above. Qualifications – Role Specific
2+ years of experience in a customer service position
1+ year of experience in a mortgage or FinTech operations role
Experience with short-term bridge loans or construction loans is a plus
Passionate about the Member Experience; energized by building healthy customer relationships
Interest in real estate investing and excited about understanding our member’s investment journey
Prior work at a high-growth start-up is a plus
Experience with real estate renovations and project management is a plus
General understanding of basic real estate investment concepts (or demonstrated desire to learn); comfortable performing basic math calculations
Exemplary computer skills – demonstrated ability and desire to learn new technologies (we use Slack + Notion + Google Workspace + Front + HubSpot + more)
Basic spreadsheet skills (Excel; Google Sheets) People That Thrive at Backflip Have…
A desire to learn and grow with the company; propensity to “think like an owner”
An execution-oriented “one-team” mindset with motivation and scrappiness to achieve objectives
The ability to multi-task with exceptional time management, prioritization and attention to detail
An entrepreneurial mindset and a passion for technology and innovation
The ability to work effectively in a small, relatively unstructured office environment (we work remotely)
Excellent verbal and written communication skills with appropriate urgency to various audiences
Strong self-motivation, are coachable and highly collaborative; they take ownership of tasks and pride in work product; details matter
High integrity; are dependable, accountable, humble and respectful $65,000 – $85,000 a year
*The Compensation figure above includes base salary + variable, and is based on a variety of factors including prior experience. In addition to a competitive market salary, Backflip employees receive equity stock options, 100% paid health care, a 401K + company match, among other industry-leading benefits. All Backflip positions are Remote. Like the people we serve, we believe being free to create wherever you’re most inspired is one of life’s greatest joys. It’s better for individuals, for the community, and for fostering great work to emerge. With our work-from-anywhere approach, Backflip brings together a diverse team of individuals, with passions for innovation, art, coding, AI, data, finance, film, real estate, the environment, learning and teaching. Together, we’re moving fast.

Backflip is an equal opportunity employer. We know that building a world-class organization is not possible without an intentional focus on recruiting, empowering, promoting and rewarding the best and brightest people of all backgrounds. Backflip focuses on hiring individuals that align with its Core Values (listed above), and consistently display a high ethical standard, both personally and professionally.

Disclosures:
This role is not eligible for visa sponsorship