Customer Support Specialist

Welcome to the world of Eneba customer support. We’re delivering world-class user experience across our marketplace and we’re having a blast while doing it! Buy, sell, explore or simply browse around on Eneba web and mobile. We’re here to help and support where needed.

We’re united behind each other as a team, and drive continuous improvements of our service. We’ve started small, and are scaling fast, and we care deeply about teamwork, learning, building new solutions, and supporting Eneba’s hyper-growth.

Responsibilities:

• Provide a world-class customer experience via email, live chat, and social media.
• Ensure a seamless transaction process throughout our marketplace at all times.
• Actively drive resolution of customer issues resulting in customer satisfaction and retention.
• Maintain and/or improve your team’s Customer Success Metrics.
• Collaborate, problem-solve, and/or strategize with team members in order to identify opportunities for improvements and growth.

Requirements:

• 1+ years of experience providing support to clients/users via email, phone, live chat, bots, and/or social media.
• Comfort and ability to support users in verbal and written English.
• Sense of urgency, and appreciation for clear and timely communication with both – users and teammates.
• Ability to effectively prioritize as part of the team, and deliver individually.
• Ability to work some nights (late shifts on rotation) and 1-2 weekends per month.

Preferred:

• Fluency in additional languages.
• Salary ranges may vary. We’re seeking candidates with varied experience levels; from individual contributors to functional leaders in this space.
• We’re an international team and our business language of choice is English. Good English level is required, proficiency is preferred.