Customer Support Representative

Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.

Join the Construo team, a leading construction platform dedicated to transforming the industry. We’re committed to providing top-notch support to our users and are seeking enthusiastic individuals to join us as Remote Customer Support Representatives.

Role Overview:

As a Remote Customer Support Representative at Construo, you’ll play a crucial role in ensuring our users have a seamless experience. You’ll handle customer inquiries, offer solutions, and provide exceptional support over the phone, all while enjoying the flexibility of remote work.

Responsibilities:

• Provide exceptional customer support through phone interactions, addressing queries, resolving issues, and guiding users through solutions.
• Document and maintain accurate records of customer interactions, ensuring thoroughness and clarity in communication.
• Collaborate closely with the support team to escalate complex issues and ensure timely resolutions.
• Stay informed about Construo’s platform features, updates, and construction industry trends to assist users effectively.

Requirements:

• Previous experience in a customer support role or a similar position.
• Excellent verbal communication skills and a customer-centric approach.
• Ability to work independently and efficiently in a remote setting.
• Strong problem-solving skills and patience in handling customer inquiries.
• Familiarity with customer support software and systems preferred.

Benefits:

• Remote work opportunity with a flexible schedule.
• Competitive compensation and benefits package.
• Opportunities for career growth and professional development within the company.
• Supportive and collaborative team environment dedicated to excellence.

Application Process:

If you’re passionate about delivering exceptional customer support and thrive in a remote work environment, we’d love to have you on our Construo team! Please submit your resume and a cover letter highlighting your customer support experience and explaining why you’re the ideal candidate for this role.

If you do not hear back from us within two weeks, we regret to inform you that your application was not successful in this instance. However, we sincerely appreciate the time and effort you put into applying for this position.