Customer Service Representative
We are looking for a Remote Customer Service Representative (CSR). The ideal role for someone who loves interacting with customers in a fast-paced environment.
Position: Remote Customer Service Representative
Working Hours: Minimum of 18 hours required weekly.
Salary: $21.45/Hours
KEY RESPONSIBILITIES:
• Manage large amount of incoming phone calls.
• Identify and assess customer’s needs to achieve satisfaction.
• Build relationships and trust with customer accounts
• Provide accurate, valid, and complete information to customers.
• Ability to follow up to ensure problem resolution.
• Interacts with customers via telephone, email, or online chat to provide support and information on products or services.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
BENEFITS: – Flexible hours of work
REQUIREMENTS:
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Excellent organizational skills and attention to detail.
• Basic understanding of or ability to quickly learn company product/services codes and terminology.
• Ability to be cordial and respectful with co-workers and customers.
• Maintain regular and punctual attendance.
• Work overtime as assigned.
• Comply with all company policies and procedures.
• Ability to work with others in a group, cooperate with others, offer help when needed, and foster a team climate within the group where members are committed to a common goal.
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