Customer Service Representative

ZURU is on a mission to disrupt across industries, challenge the status quo and catalyst change through radical innovation and automation advances. This is in play in different pillars of the company: ZURU Toys are re-imagining what it means to play; ZURU Tech is shaping a better future by leading the next building revolution; ZURU Edge is pioneering new generation FMCG brands to better serve modern consumers.

Founded in 2003 by EY Entrepreneur of the Year and World Entrepreneur Hall of Fame brothers Nick and Mat Mowbray, ZURU has quickly grown to a team of over 5000 direct and indirect members across more than 30 international locations.

One of the largest toy companies in the world, globally recognised and award-winning brands include Bunch O Balloons, Mini Brands, XSHOT, Rainbocorns and Smashers. Our global FMCG brands include MONDAY Haircare, Rascal + Friends, NOOD, BONKERS, Gumi Yum Surprise.

Your Role:

You will assist our local sales team in key areas related to the daily operations of our Iberia subsidiary, contributing to our phenomenal regional growth. You’ll manage requests from major retailers, acting as a bridge between customers, our sales team (Country Manager & National Account Manager), and our production and merchandise teams. Join us in our vision to become the leading toy supplier in the region.

Your Impact:

Join our regional team, collaborating closely with our merchandising team in China, our third-party logistics partner, and our Spanish and Portuguese customers. Ensure world-class sales support for our growing customer base and local team. Leverage your strengths in empathetic customer service, proactive problem-solving, and meticulous attention to detail to ensure smooth operations. Your greatest impact will come from your experience with handling retail accounts, understanding production lead times, logistics, and invoicing.

Responsibilities:

• Provide administrative assistance and support to the Country Manager, KAM, and wider team.
• Follow up on proforma invoices and fulfill customers’ requirements related to our FOB operations.
• Prepare quote sheets to track and fulfill orders.
• Ensure accuracy of master data and information.
• Place orders for domestic operations across Iberia.
• Coordinate customer orders to ensure proper execution with our China merchandising team and third-party logistics partner.
• Enter all information into the SAP system.
• Manage and optimize EDI platforms.
• Report any issues or concerns regarding work orders.
• Track stock levels and incoming orders for warehousing.
• Handle daily administrative duties in a fast-paced environment.
• Assist with invoicing and follow-up on accounts receivable.
• Manage other sales operation tasks, including samples, replenishment, and reporting.

Required:

• 3+ years of sales support experience, focusing on regional retailers.
• Experience with SAP preferred.
• Ideal experience in international trading.
• Proficiency in MS Office, including Excel and PowerPoint.
• Fluency in Spanish and English, both written and spoken.

About Zuru:

ZURU is on a quest to reimagine tomorrow. Founded in 2003, ZURU Group has rapidly grown and now spans three core divisions—ZURU Toys, ZURU Edge (consumer goods) and ZURU Tech (construction).

Known for its cutting-edge software and world-leading automation and manufacturing systems, ZURU has over 5,000 team members in over 30 global locations, making it perfectly placed to continue building its reputation as one of the fastest-growing and most disruptive companies in the world.

At ZURU, we have cultivated a high-performing culture that encourages excellence. Our team works towards ambitious goals, learning, performing, and improving together, all while having fun. We empower talented individuals to do their best work every day.

At ZURU, you get out what you put in. You are responsible for driving your own career and we provide the platform to achieve it. As ZURU is on such a fast growth trajectory, there are opportunities here that you won’t find anywhere else.