Customer Care Specialist

Verra Mobility Commercial Services is a global leader in smart mobility, creating smart roadways, serving the world’s largest commercial fleets and rental car companies to manage tolling transactions and violations for millions of vehicles around the world through connectivity with hundreds of tolling and issuing authorities.

How We Work:

As a future focused organization, we are looking for people who want to create relevant solutions today that will work tomorrow ensuring more people around the world reach their destination safely and easily.

Position Overview:

Are you looking for your next BIG career move? You are a great fit for this role if you are a stand up individual, ready to put our customers first and provide top notch support on a passionate team.

This is not your average contact center! We take your success seriously! Our team has created a clear & dedicated training program that enables you to perfect your skills & become a universal agent here at Verra Mobility. Our program is built in layers for your career growth, we want you to own it!

What You’ll Do:

The successful individual will provide information and services to rental car customers for any tolls or violations incurred during their rental. The qualified candidate must be passionate about best-in-class service, enjoy and embrace challenges and operate with a “can-do” attitude in a team environment. The responsibilities for this position include, but are not limited to the following:

• Provides customers with a one-stop resolution and education on products and services:
• Providing account information and/or status
• Solving product or service-related problems
• Processing payments
• Displays positive, professional and empathetic customer-focused approach
• Utilizes tools and online resource materials to be confident and competent in the delivery of accurate information while navigating through multiple computer applications proficiently
• Develops and maintains product, process and technical knowledge related to services
• Exhibits effective communication skills tailored to the audience
• Is able to document customer interactions in a clear and concise manner

What We’re Looking For:

• High School Diploma or GED equivalent
• 2+ years of customer service experience with a minimum of 1 year of inbound call center experience in a fast-paced environment
• Proficiency with Windows based applications, including Office and Outlook
• Minimum of 30 words per minute typing skills
• Strong interpersonal skills and ability to interact with varying personalities
• Bi-lingual (Spanish) is a plus
• Must demonstrate reliability and dependability, including schedule adherence and attendance
• Flexibility to work any shift between the hours of 8:30AM to 8:30PM EST time M-F and 10AM to 5PM Saturday

Verra Mobility Values:

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.