Copywriter- Freelance

As a UX Copywriter, you are a key member of the design team. You plan and craft how the client voice engages with customers. You’re a storyteller who is at ease presenting and discussing your work with business partners and stakeholders. Design thinking and human-centered design methodologies are second nature to you, as you contribute to the content systems that deliver meaningful customer experiences.

• Collaborates closely with designers to craft seamless customer experiences
• Writes clear, accurate and compelling user interface copy
• Collaborates with project partners and Digital Customer Experience Strategy team to determine the business objectives that drive content strategy
• Makes recommendations on user requirements for projects and contributes to project scoping and planning
• Obtains competitive experience evaluations and customer data and establishes benchmarks for content
• Develops and documents content creation governance and workflow as well as style, tone and voice guidelines, including recommendations around brand vision
• Presents content concepts in collaboration with designers
• Writers and designs in accordance with design system
• Contributes to the development of the Digital Customer Experience team’s culture and quality standards
• Manage and administer design projects
• Coordinate copy translation

Qualifications:

• 3 years + experience in product design or creating of digital experiences.
• Good understanding of user-centered design and related design disciplines (experience strategy, visual design, UX writing, design research, interaction design)
• Strong portfolio demonstrating a range of UX writing abilities.
• Experience in a design-related discipline (industrial design, user-centered design, visual design, design strategy, design management, human factors, psychology).
• Expert writing, editing and proofreading skills, with experience writing for online required, kiosk, Voice and audio User Interface writing.
• Understanding of interactive design and usability principles and how content strategy and creation contributes to the user experience.
• Nice to have: Experience with Financial client , ADA compliance