Call Center Supervisor

EV Connect is currently seeking a Call Center Supervisor to lead its international call center. The ideal candidate is a highly motivated and data driven individual who has a proven track record of leading successful call centers. EV Connect is succeeding at an extraordinary rate and we now need the right Call Center Supervisor to help us scale further.

Responsibilities:

• Lead, manage and train the call center resources based in Europe, Asia and the US.
• Achieve and exceed the KPIs assigned to your team on a daily, monthly, quarterly basis.
• Manage and continuously improve upon the different teams within the call center (IE Driver Support, Commissioning, installer support).
• Maintain and analyze all reporting pertaining to team performance, KPIs and leading/lagging indicators.
• Scale the existing call center onboarding and education experience for 10x growth.
• Improve upon and scale the existing QA process with all resources.
• Develop and hone the existing processes and customer experience to meet KPIs at scale.
• Expand the scope of the call center to take on new projects and functions to enable cost efficient scale.

Experience:

• Required: 5-10 years of experience directly managing an international, multilingual call center.
• Experience in e-mobility industry desired.
• Proven track record of meeting KPIs in a high-performance environment.
• Winning attitude that embodies the concept of extreme ownership.
• Familiarity with Zendesk, HubSpot, NetSuite and Zingtree applications.
• Ability to travel internationally on a quarterly basis to visit locations in Asia and Eastern Europe.

About EV Connect:

EV Connect is on a mission to build a better planet by enabling electricity as a transportation fuel. Through its innovative and open charging platform, EV Connect simplifies the set-up, management, and optimization of charging stations with premium customer service, from installation to driver support. EV Connect guides companies of all sizes in managing networks of chargers and delivers a seamless EV charging experience that empowers drivers.

Established in 2010, EV Connect is a subsidiary of Schneider Electric which serves customers across the U.S., including GM, Avista Utilities, Love’s Travel Stops, Verizon, Marriott, Hilton, Western Digital, SCE, New York Power Authority, and numerous municipalities. Globally, EV Connect’s reach extends across Europe, Australia, and Asia, removing carbon emissions from vehicles through the electrification of transportation. For more information, please visit www.evconnect.com and follow us on Twitter and LinkedIn.

Our Benefits and Perks:

Paid time off (vacation and flex time), health insurance, life insurance, dental insurance, 401k with company matching, monthly EV stipend, yearly ongoing education stipend and more.