Call Center Scheduler

Responsibilities:

• Uses professional communication etiquette and listening skills to answer a variety of inbound sales calls, effectively and compassionately guiding customers and scheduling appointments.
• Communicates appropriately in both a scripted and non-scripted environment, with the ability to have an impromptu and authentic conversation that builds rapport by focusing on each customer’s specific needs.
• Provides solutions to resolve customer complaints and concerns over the course of the call (applying persuasion techniques to influence as appropriate) — always presenting the most accurate product and service information.
• Maintains professional composure when actively asking customers for the sale
• Enters data into the system in real-time, editing for accuracy during the call.
• Responding to incoming e-mail correspondence in an articulate and comprehensible manner that enhances the overall customer experience.

Requirements:

• 3 – 5 years of Call Center experience in – Sales, Customer Service, Collections or Telemarketing
• An upbeat personality that is driven for success
• Demonstrates a high level of integrity by doing the right thing every time
• The ability to establish rapport and credibility with customers and peers while using a pleasant voice and maintaining composure
• The ability to persuade and educate customers on the benefits of Legacy products while closing the sale and scheduling their appointment
• Knowledge of computer and telephone systems – Microsoft and CRM
• The ability to read and utilize optional scripting in a conversational manner
• Be receptive to constant coaching and feedback
• Must be results and goal-oriented
• Ability to work in a fast-paced environment

Compensation & Hours:

• Hourly wage: $15/hour, plus commission and bonuses
• Flexible work schedule (seven days per week, 8 AM to 8 PM) – full-time

Technical Requirements You Must Have:

• High-Speed Internet (minimum requirement 50 Mbps download)
• Windows Operating System
• i5 computer processor (i7 preferred) with 8GB of ram (12gm preferred)
• Printer/Scanner
• Computer or Laptop with a camera and speakers
• USB Headset
• 2nd Monitor