Call Center Manager

Are you ready to join a highly motivated and rapidly growing team that is passionate about helping people with their health? Look no further than Pompa Program! Headquartered in Park City, UT and over 400 team members nationwide, we have an answer to many of the health issues that the world is facing today. We are a faith-based, mission-driven company who is on a mission to empower people to take control of their health and get their lives back. Our team is incredibly aligned, and we firmly believe in the body’s amazing God-given ability to heal itself. If you share our passion for improving people’s health and believe in the incredible potential of the human body, then apply to be a part of something truly special.

About the role:

Pompa Program is seeking a dynamic and experienced Call Center Manager to lead our customer service team. The Call Center Manager will be responsible for ensuring the delivery of exceptional service to our clients while fostering a positive and collaborative work environment. This role requires strong leadership skills, a commitment to excellence, and a passion for helping others.

Responsibilities:

• Team Leadership: Lead, coach, and motivate a team of customer service representatives and sales development representatives to achieve performance goals and deliver outstanding service.
• Performance Management: Monitor call center metrics, such as call volume, response times, email punctuation and clarity, customer satisfaction, and implement strategies to optimize performance.
• Training and Development: Develop and implement training programs to ensure that team members are equipped with the knowledge and skills needed to succeed in their roles.
• Quality Assurance: Implement quality assurance measures to maintain high standards of service and identify areas for improvement.
• Customer Experience: Continuously strive to enhance the customer experience by identifying opportunities for process improvement and implementing effective solutions.
• Collaboration: Work closely with other departments, such as sales, marketing, and operations, to ensure alignment and facilitate seamless communication.
• Reporting and Analysis: Generate reports and analyze data to track performance trends, identify areas of concern, and make data-driven decisions.
• Compliance: Ensure compliance with company policies, procedures, and regulatory requirements at all times.

Requirements:

• Proven experience in a call center management role, with a track record of success in leading high-performing teams.
• Strong leadership and interpersonal skills, with the ability to inspire and motivate team members.
• Excellent communication skills, both verbal and written.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Commitment to delivering exceptional customer service and fostering a positive work environment.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Familiarity with CRM systems and call center software (e.g., HubSpot, Gong) is a plus.

Why Join Pompa Program?

• Make a meaningful impact: Join a mission-driven company that is dedicated to improving the lives of others and making a positive difference in the world.
• Growth opportunities: Be part of a rapidly growing organization with ample opportunities for career advancement and professional development.
• Collaborative culture: Work alongside passionate and dedicated colleagues who share a common goal and support each other’s success.
• Remote working environment.
• Competitive compensation and benefits package: Enjoy competitive pay, comprehensive benefits, and perks that reward your hard work and commitment.

Compensation Range:

$100,000 to $120,000 base salary

We are a rapidly growing company with a passionate team dedicated to making a difference in people’s lives. If you are looking for a new challenge and an opportunity to make a difference, we encourage you to apply.