Call Center Care Executive

As a Customer Care Executive, you will be instrumental in providing quality customer service and superior attention to our Residential customers. Our Care Executives are the voice of Metronet for our residential customers and potential residential customers in answering any questions/concerns that they might have around our service and products. Those interactions will include, but aren’t limited to, answering questions regarding billing, sharing with our customers and potential customers more about our products and services, as well as ensuring that each customer has the exceptional customer service experience that they have come to expect (and deserve) from Metronet.

ESSENTIAL JOB FUNCTIONS:

• Provide strong understanding and enthusiasm around technology, especially around MetroNet products and services. Maintain detailed sales product knowledge, including competitive information.
• Provide superior customer service with all customer interactions. Evaluate customers’ potential product needs and make appropriate recommendations.
• Utilize retention techniques to proactively retain existing customers from canceling service.
• Meet or exceed sales quotas in an accountability-based culture.
• Work in a fast pace, high-volume environment.
• Other duties and responsibilities as assigned.

JOB QUALIFICATIONS AND REQUIREMENTS:

• High School Diploma or equivalent
• 1-3 years related experience
• Sales and customer service experience required
• Excellent verbal and written communication skills
• Demonstrated ability to showcase your Customer Service, Initiative and Problem-Solving competencies
• Ability to work to work afternoons and evenings as well as Saturdays and Sundays

What We Offer:

An opportunity to fuel your passions. We offer full benefits package, Health, Vision, Dental with competitive pay and aggressive 401k match up to 6%. You will have an opportunity to put your brand on paper and leave your mark on the Telecomm industry as we continue to grow rapidly!

Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran

Join us and find out what it means to love your career!

At Metronet, we are the nation’s largest independently own 100% Fiber Optic company founded in the Midwest. We are customer-focused and provide cutting-edge fiber optic communication services, including fiber internet and full-featured Fiber Phone. We have been growing communities since 2005 and have built networks in more than 250 cities across 16 states.

We are proudly recognized as a Top Diversity Employer by Diversity Jobs in 2022. We believe in our people by growing their talent, offering career paths, advancement opportunities and skill development.

Pay Rate – $17.00/hr.