Call Center Agent

Do you thrive in a fast-paced environment where you can make a real difference?

TigerTel, a vibrant 24/7 answering service supporting commercial and medical clients, is seeking passionate Customer Service Agents to join our growing team in beautiful Dartmouth, Nova Scotia!

What You’ll Do:

• Be the first point of contact for our valued clients, providing exceptional phone service.
• Take accurate messages, answer questions, and efficiently route calls to the appropriate parties.
• Utilize strong communication and data entry skills to ensure accurate information recording.
• Work collaboratively with a friendly and supportive team.

The Perks:

• Enjoy a predictable schedule! Work a 4-day week with a set schedule, including one weekend day per week.
• Work-life balance you deserve! After 30 days of in-office training, split your time between the office (2 days) and the comfort of your home (2 days) – we provide all equipment! (Fast internet & wired connection required)
• Competitive hourly rate of $18.50.
• Be part of a supportive team! We have a friendly and positive work environment.
• Benefits package that matters! Medical, dental, vision, paid time off, and RRSP with company matching.
• No sales pressure! This is a pure customer service role.

You’re a Great Fit If You Have:

• Excellent communication and interpersonal skills.
• The ability to speak clearly and comprehend information accurately.
• Familiarity with medical terminology is a plus.
• Strong data entry skills and a meticulous eye for detail.
• A positive attitude and a willingness to learn.