Customer Service Representative

Call The Cleaners is one of the leading professional house cleaning service companies in Sydney, Australia. We have a team of super professional cleaners specialising in House Cleaning Service, Window Cleaning Service, Carpet Cleaning Service and End of lease cleaning services. We offer a 100% Bond Back Guarantee for our End of lease cleaning services. On top of that we follow agents’ checklists to make sure your home is as clean as new. Our goal is simple. It is to provide the best customer service and quality cleaning with our proven professional cleaning system and checklists. Our top-quality services, affordable prices, and highly experienced professional cleaners makes us the most trustworthy cleaning company in Sydney, Australia

The Role:

You Will Be Responsible For:

• Managing and administering all real estate matters on behalf of the Company in order to provide employees with workspaces that foster a strong culture while optimising costs.
• All aspects of lease management including identifying and negotiating new leases, renewals as well as terminations.
• Establishing strong best practies and SOPs and overseeing all aspects of facilities management.
• Sourcing and managing outsourced service providers to ensure maintenance is carried out in an efficient, timely and cost-effective manner.
• Ensuring all facilities meet health and safety standards and comply with regulations.
• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.

Ideal Profile:

• You have at least 1 year experience within a Corporate Real Estate / Facilities Management or Customer Service role, ideally within the Other Services and Real Estate industry.
• You possess excellent communication and influencing skills, are organised and able to multi-task effectively.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are a strong networker & relationship builder
• You are a strong team player who can manage multiple stakeholders
• You are adaptable and thrive in changing environments
• You are willing to undertake more than 60% travel.

What’s on Offer?

• Work alongside & learn from best in class talent
• Join a market leader within Other Services
• Leadership Role